Knowledge base
The Joost knowledge base contains a list of the most commonly asked questions about Joost, as well as solutions to a variety of common problems.
Check the list below for the answer to your question, or choose a section from the menu on the left. If your question or issue isn't addressed here please visit the support forum, where you'll find discussions on many other Joost topics.
Frequently asked questions
General questions
- What's Joost?
- How can I try it?
- I can't remember my Joost Name, how do I get it back?
- How do I start using Joost?
- How do I invite people?
- How is Joost pronounced?
- How do I apply for a job at Joost?
Using the Joost software
- Why can't I save shows locally?
- I've downloaded it and run it – what do I do now?
- How do I use Explore?
- How do the channels work?
- Can I use the Joost software on multiple computers? Even simultaneously?
- What are the ports that need opening?
- How much bandwidth does the application use?
- Can I write my own widgets?
- How can I link to a specific channel?
- How do I quit Joost?
Feature requests
- Does Joost run on Windows 2000?
- What about other operating systems, mobile phones, embedded computers?
- How do I submit suggestions or request a feature?
Problems installing or registering
Problems running Joost
- The Joost software won't launch, or crashes, what can I do?
- Joost doesn't run on my rather powerful computer
- I can't get the application to run. What do I do?
- The Joost software crashes and I get a message saying 'software conflict detected'
- I can't see any video! What do I do?
- When I start Joost it immediately says "you got disconnected from the Joost network"
- I get a "disk full" error
- Does Joost run on Windows Vista?
- Where should I report bugs?
- How do I report a bug?
- When submitting a bug report, how do I know my graphics hardware?
- How do I stop Joost from running when my computer starts up?
Problems with the web site
- I accidentally unsubscribed from the newsletter, how do I resubscribe?
- I accidentally unsubscribed from the beta tester program, how do I rejoin?
Content related questions
- Will there be more content?
- Can I upload my own videos?
- I have good-quality TV content which I'd like to contribute to Joost.
- How does advertising work on Joost?
- Why am I not able to view certain TV shows based on my location?
- I was able to watch a TV show previously, but now I can't access it. What happened?
- How does Joost know where I am located?
Technology
Still have a question? Found a bug? Want to send us feedback on Joost? Please use our feedback form.
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